1.Agency brief for a client website
When it fits: Use this when you are the agency or freelancer, the client has a problem rather than a spec, and the brief is what both sides will point to when scope questions come up in month two.
Project brief: Harbor Dental website rebuild
Author: Lena Park, Tidewater Studio Date: 2026-10-27 Decision needed from: Dr. Amir Haddad (owner, Harbor Dental) by 2026-11-04 Related: [[Harbor Dental]]
The problem
Harbor Dental's four clinics share one website with no online booking. 41 percent of new-patient inquiries arrive after 6 p.m., when the phones are closed, and front desk staff estimate half of those never call back.
Goal
New patients can book a first visit online at any of the four clinics, any time.
How we will know it worked:
- Online first-visit bookings: from 0 to 60 a month by April 2027
- Front desk callback list: from about 25 a day to under 10
Audience
Adults in the four clinic areas looking for a new dentist, mostly on phones.
Scope
- We will deliver: a new site with one page per clinic, online booking, content migration of the 22 existing pages
- We will not: separate websites per clinic, patient portal or billing, ongoing ad campaigns
Constraints and assumptions
- Constraint: the practice management system's booking API is the only option; no second booking tool.
- Assuming: the vendor enables API access within three weeks of the request.
Budget and key dates
- Budget: $38,000. Discovery and UX $6,000, design $9,000, development $15,000, booking integration $4,500, content migration $3,500.
- Key dates: kickoff Nov 9, design review Dec 4, launch Feb 15, 2027.
Roles
- Owner: Lena Park
- Approver: Dr. Amir Haddad
- Contributors: Jae (developer), Sofia (designer)
- Consulted: the four clinic managers
Open questions
- Two clinic managers asked for their own sites. Dr. Haddad wants one. Confirm one site before kickoff (answer from Dr. Haddad) @due(2026-11-04)
Sign-off
- Approved by Dr. Amir Haddad (decision due 2026-11-04)