1.First session: turning a vague goal into a contract
When it fits: Use this in the first session of an engagement, when the client arrives with a goal like "be a better leader" and the real work is agreeing what would count as done.
Coaching session 1: Gareth Lowe, 2026-11-03
Engagement goal: to be agreed today Session: 1 of 6, 75 min, video Related: [[Gareth Lowe]]
Commitments from last session
- None, first session. Chemistry call was on Oct 20.
Their focus today
- "I was promoted to head of sales in August and I'm working 60-hour weeks. I want to be a better leader."
What came up
- He runs every pipeline review for 14 reps himself: 9 hours a week.
- Two team leads, Naomi and Sean, were promoted with him. He says they are "not ready" to run reviews, but has not let them try.
- His manager's feedback in September: "You're still acting like the best rep on the team."
Insights (theirs, not mine)
- When asked what "better leader" would look like on a Tuesday, he said: "I'd be in one pipeline review a week, not five."
- He named that he keeps the reviews because they are where he feels competent.
Agreed engagement goal
- By the end of February, Naomi and Sean run their own teams' pipeline reviews and Gareth attends one a week. Measure: hours in reviews, from 9 to 3.
New commitments
- Tell Naomi and Sean about the goal and ask what support they need (Gareth) by Nov 7
- Log hours spent in pipeline reviews this week (Gareth) by Nov 10
- Send him the delegation-levels article we discussed (@me) @due(2026-11-04)
Progress toward the goal
- Baseline: 9 hours a week in reviews. Confidence he can hand them over: 3 of 10.
Next session
- 2026-11-17, focus: what Naomi and Sean said.
Coach's reflection (private): He moved quickly from "they're not ready" to "I've never let them try" once he heard himself. Watch for the pull back when the first review goes badly.