Personal knowledge management, not a firm KM program
Search for knowledge management for lawyers and most results are about firm programs: KM departments, knowledge lawyer job descriptions, enterprise platforms and multi-year rollouts. That is real, and if your firm has a KM team, use what they build.
This page is for everyone else: the solo practitioner, the five-lawyer firm, the only lawyer at a company, and the law student. None of them has KM staff. All of them repeat work they have already done because the earlier answer is somewhere in an inbox.
- Documents, precedents and versions. Your firm's document management system. Not a notes app's job.
- Matters, time and billing. Practice management software. Again, not a notes app.
- Your firm runs on Microsoft 365 and IT has approved it. OneNote sits inside controls your firm already manages, which can settle the confidentiality question quickly.
- You want local files you control completely. Obsidian stores Markdown files on your own device. You own the security of that device.
- You want linked know-how notes you can ask questions of, with encryption at rest. Scribelet. Notes are Markdown with
[[wikilinks]] and backlinks, each desk is encrypted with its own key, and the AI chat answers from your own notes with citations. Web and iOS. It is not a legal research service, a document system or a practice management tool, and it does not claim compliance certifications.
The three problems lawyers have with know-how
It lives in heads and sent mail. The best explanation of a point you ever wrote is an email to a client. Your knowledge of a judge's preferences was never written down. When you or a colleague leaves, it goes too.
Statements of law go stale. A note saying what the rule is was right when written. Statutes are amended and cases decided. A know-how note without a date is worse than none, because it looks authoritative.
Retrieval happens under time pressure. You need the answer during a call or the night before a hearing. A system that takes ten minutes to search will not be used then.
The setup (two hours)
- Issue notes for the ten questions you answer most. Short answer, factors,
Last checked, matter codes where used.
- Matter close-out notes, one per closed matter, written within two weeks.
- Court and judge notes, updated after each appearance.
- Law students: one case brief per case, rules linked to doctrine notes. The doctrine notes become the outline.
The monthly review (30 minutes)
Open every issue note with a Last checked date older than three months and verify it against primary sources or your research service. Read the month's close-outs and move any general lesson into the relevant issue note. Add a court note for any new judge you appeared before. That is all; the system stays small enough to keep.
Confidentiality questions to answer first
Before client detail goes into any cloud tool (notes app, AI assistant, email), check your bar's guidance on confidentiality and technology, your client agreements and any outside counsel guidelines. Check whether you may send client information to AI providers at all. Encryption at rest is one factor in that decision, not the answer. Firms must check their own obligations; this page cannot do that for you. The simplest approach, and the one most of the examples use, is to keep know-how notes free of client identities so the question rarely arises.
Write down what you know before the next matter buries it
Start a know-how desk with three issue notes for the questions you answer most often, each with a last-checked date. Add a close-out note when your next matter ends.
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